Refund Policy

Last Updated: October 16, 2026

Thank you for choosing KuaLat. We aim to provide reliable, high-performance link-management and analytics tools for creators, developers, businesses, and teams.

This Refund Policy explains the terms, eligibility requirements, and procedures for requesting a refund on purchases made through kua.lat.

This policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. Scope of This Policy

This Refund Policy applies to all paid subscriptions, upgrades, and premium services offered on KuaLat, including:

  • Paid subscription plans (Lite, Creator, Pro, Business, Scale, Enterprise).
  • Billing intervals across monthly, annual, and lifetime terms.
  • Paid feature add-ons, extra custom domain slots, team seat expansions, and parameter modules.

Free accounts require no credit card and are free to use within designated free plan limits.

2. 7-Day Money-Back Guarantee for First-Time Subscriptions

We offer a 7-day money-back guarantee to new customers purchasing a paid subscription for the first time.

Eligibility Criteria:

You are eligible for a full refund of your initial subscription fee if all the following conditions are met:

  • Your refund request is submitted within seven (7) calendar days from the exact date and time of the initial transaction.
  • You are a first-time subscriber to KuaLat and have not previously received a refund on another account.
  • Fair and Reasonable Testing: Your account usage during the trial window has remained within reasonable evaluation limits (for example, creating a small number of links, bio profiles, or QR codes to evaluate platform features).
  • Your account has not violated our Terms of Service or Acceptable Use Policy.

If your request meets these criteria, we will refund 100% of the initial purchase amount to your original payment method.

3. Non-Refundable Situations

To prevent platform abuse and maintain fair service for all users, refunds will not be issued under the following circumstances:

a. Subscription Renewals

Recurring subscription charges (monthly or annual renewals) are non-refundable. We send advance billing notices, and you can cancel auto-renewal at any time through your account dashboard prior to the renewal date. Canceling auto-renewal prevents future charges while preserving access through the end of the paid term.

b. Substantial Quota Consumption

If an account has consumed a substantial portion of its monthly or annual plan quotas during the 7-day period (such as creating hundreds of short links, running massive API request volumes, launching high-frequency QR campaigns, or transferring high data volumes), the purchase is deemed fully utilized and non-refundable.

c. Accounts Suspended for Terms Violations

Accounts suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy, or anti-abuse rules are strictly ineligible for refunds. This includes accounts involved in:

  • Phishing, malware distribution, or credential harvesting.
  • Unsolicited bulk messaging, spam campaigns, or deceptive redirects.
  • Trademark or copyright infringement.
  • Any illegal or fraudulent activity.

d. Mid-Period Voluntary Cancellations

If you choose to cancel your subscription mid-cycle, no partial or prorated refunds will be issued for unused days or months remaining in the current billing period. Your paid features will remain active until the billing period concludes.

e. Lifetime Licenses and Promotional Sales

Purchases explicitly marked as "Lifetime Deal", "Non-Refundable", or promotional clearance packages at checkout are final and cannot be refunded.

4. Billing Errors, Duplicate Charges, and Unauthorized Transactions

If you identify a billing discrepancy, duplicate charge, or unauthorized transaction processed on your payment card or account:

  • Please report the issue to our billing desk at [email protected] within thirty (30) days of the transaction date.
  • Upon verifying an inadvertent technical error or duplicate billing incident, we will issue an immediate 100% refund for the duplicate or erroneous charge.

5. How to Submit a Refund Request

To initiate a refund request, submit an email to our billing team:

Please include the following details in your message:

  1. Your registered KuaLat account email address and username.
  2. The transaction date and invoice number.
  3. The payment gateway used (for example, Stripe, PayPal, or Midtrans).
  4. The transaction ID or payment receipt from your payment provider.
  5. A brief explanation of the reason for your refund request.

Our billing team reviews each request individually against account activity logs.

6. Review and Processing Timelines

  • Request Review: Our support team will review and respond to your request within two to five (2 to 5) business days.
  • Refund Issuance: Once approved, refunds are credited back to the original payment method used during checkout (credit card, PayPal balance, or Indonesian bank transfer/QRIS via Midtrans).
  • Posting to Your Account: Depending on your card issuer, banking network, or payment provider, it typically takes five to ten (5 to 10) business days for the refunded amount to reflect on your statement after issuance.

7. Chargebacks and Payment Disputes

If you experience an issue with a payment, we strongly urge you to contact our billing team at [email protected] directly before initiating a formal bank chargeback or payment gateway dispute.

Chargeback disputes often take 60 to 90 days to be investigated by financial institutions. When you reach out to our team directly, we can investigate and resolve verified issues within a fraction of that time.

Please note that initiating an unfounded or fraudulent chargeback may result in immediate suspension of your account and permanent blacklisting of associated payment credentials.

8. Policy Updates

We reserve the right to amend this Refund Policy at any time. Any revisions will be published directly on this page with an updated "Last Updated" timestamp. Changes apply to transactions initiated after the revised policy is published.

9. Contact Billing Support

If you have questions regarding our pricing, billing intervals, or refund procedures, please reach out to us: