Refund Policy

Last Updated: 04 June 2026

Thank you for using Kua.lat. We strive to provide reliable and high-quality services to all customers. This Refund Policy explains the circumstances under which refunds may be granted for purchases made through Kua.lat.

Scope

This Refund Policy applies to all paid services offered by Kua.lat, including but not limited to:

  • URL Shortener services
  • Bio Profile services
  • QR Code Generator services
  • Monthly and annual subscription plans
  • Paid add-ons and premium features

Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances:

a. Significant Service Disruption

A refund may be considered if a substantial technical issue prevents the core functionality of the service from being used for an extended period of time and our team is unable to provide a reasonable solution within an appropriate timeframe.

b. Billing Errors

Refunds may be granted in cases of:

  • Duplicate charges;
  • Incorrect billing amounts;
  • Unauthorized payments that can be reasonably verified.

c. First-Time Subscription Refund

Customers purchasing a paid subscription for the first time may request a refund within 7 calendar days from the date of payment, provided that:

  • Service usage remains within reasonable limits;
  • There is no evidence of abuse, excessive consumption, or misuse of the platform;
  • The customer has not violated our Terms of Service.

Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after purchase;
  • Dissatisfaction based on personal preference where the service functions as described;
  • Failure to use the service due to user error, lack of technical knowledge, or circumstances outside our control;
  • Account suspension or termination resulting from violations of our Terms of Service;
  • Requests made after substantial use of the service;
  • Promotional, discounted, or special-offer purchases explicitly marked as non-refundable;
  • Fees for subscription periods that have already been partially or fully used, except where required by applicable law.

Recurring Subscriptions

Customers may cancel their subscription at any time through their account settings or by contacting our support team.

Cancellation will stop future billing cycles but will not automatically entitle the customer to a refund for the current billing period.

Customers will continue to have access to paid features until the end of their active subscription term.

How to Request a Refund

To submit a refund request, please contact our support team and provide:

  • Your registered account email address;
  • Transaction date;
  • Payment confirmation or receipt (if applicable);
  • A detailed explanation of the reason for the request.

Each refund request is reviewed individually, and we may request additional information when necessary.

Processing Time

If a refund is approved:

  • Refund requests are typically reviewed within 5–10 business days;
  • Approved refunds will be issued through the original payment method whenever possible;
  • The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.

Abuse Prevention

We reserve the right to deny refund requests that appear to involve fraud, abuse, excessive use of the service prior to the refund request, or any activity intended to unfairly benefit from the platform while seeking reimbursement.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website and become effective upon publication unless otherwise stated.

Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us through the support or contact channels available on Kua.lat.